The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring
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In my recent experience speaking with TAP (due to their buggy website and Portugal’s confusing and confused COVID rules), some combinations of menu options will lead to a couple minutes on hold, followed by a hang-up.
My suggestion is to try a different menu combination that is reasonable related (I.e. don’t pick Miles & Go for a booking inquiry)- that worked for me more than once (after some time on hold) and unfailing led to a very polite and helpful human being with good English skills.
I used Skype out to minimize the cost of calling +212 Portugal from outside Europe (North America and Africa).
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