Qatar Airways cancelled the flight, but I cannot get a refund. What can I do?
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Accepted answer
I've just received an alternative number from a friend. The guy from the call center thought I was calling through 0049 (0) 69 260 90 44 00 (the official German call center). However, I was not calling that number. When I called the official number the call was cancelled directly.
He wanted to forward those issues. It might be that their call center is misconfigured.
After speaking with the support, things worked out as expected: I will get a refund, although it might take 2 months (!) until the money is back. The refund is for free / without any fees.
Upvote:0
https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html:
Qatar Airways is offering passengers unlimited date changes and fee-free refunds for all tickets issued before 30 April 2021 for travel completed by 31 December 2021. We are also offering the option to exchange tickets for a travel voucher with 10 per cent additional when booking travel via qatarairways.com.
To change booking: https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml
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