Upvote:12
Hotel clerks make mistakes. Don't jump straight to suing. In order:
If all else fails, there have been no other charges on the card, the hotel continues to refuse to reverse it, and your credit card company won't either, you could go to small claims court. Bring your paper records of where you were when the charge happened, and all your notes (written during phone calls), emails, chat logs etc in which you asked the hotel and the credit card company to reverse it. Should be an easy win, which is why it will never get to the point of that. Someone will reverse it as long as you are able to stay calm and ask politely. Use the word "mistake" rather than "theft" to keep the person you're talking to in a mood to help you.