DHL damaged luggage, requests exact spare part price, but I can't find spare parts for the brand. What can I do?

Upvote:5

There are few things you can try :

go to a luggage repair center and ask for a repair quote
ask the place where you ordered it originally to provide a copy of the invoice (or at least a proof that you bought it there with the price at that time)
check your credit card insurance. You might be covered in this situation (even if it seems pretty specific)

The issue here is that since it is pretty old, it could be that the repair cost is more than the residual value of the luggage. So DHL might tell you : ok it costs 250 € to repair it but the residual value is 30 € so we give you 30 €. I am taking fake numbers here as I have no clue on what the values involved are...

Laurent 3155

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DHL damaged luggage, requests exact spare part price, but I can't find spare parts for the brand. What can I do?

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