Eurostar delay compensation for journeys with connections
Upvote:7
This answer is assuming you have a through ticket from St. Pancras to your final destination in France/Belgium/Germany/whereever. I am not certain whether this also applies to a journey made up of two separate tickets unrelated to each other.
For trains that operate within the European Union under the directive 95/18/EC (that is basically any train except for regional, urban and suburban transport plus the car shuttles through the Channel Tunnel), the regulation (EC) No 1371/2007 lays out the minimal conditions under which a passenger is eligible for refunds. (National laws may expand the conditions, i.e. to allow for refunds even in case of shorter delays.)
Chapter IV, Article 17:
Without losing the right of transport, a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated on the ticket for which the ticket has not been reimbursed in accordance with Article 16. The minimum compensations for delays shall be as follows:
(a) 25 % of the ticket price for a delay of 60 to 119 minutes,
(b) 50 % of the ticket price for a delay of 120 minutes or more.
[…]
The calculation of the period of delay shall not take into account any delay that the railway undertaking can demonstrate as having occurred outside the territories in which the Treaty establishing the European Community is applied.
The compensation of the ticket price shall be paid within one month after the submission of the request for compensation. The compensation may be paid in vouchers and/or other services if the terms are flexible (in particular regarding the validity period and destination). The compensation shall be paid in money at the request of the passenger.
Thus, since you arrived at your destination more than 60 minutes after the intended arrival, you are entitled to a compensation of 25 % of the ticket price of the single ticket. (12.5 % of the total ticket price in case of a return ticket. This is specified amoung other things in the part I left out.
Unfortunately, I cannot find the relevant Eurostar web page where you would be able to directly claim compensation for the delay. I suspect that you should submit your claim to whichever company you bought your through ticket from. Ideally, a ticket office will provide assistance, but writing or emailing the company with a copy of your ticket attached should also work. In case they refuse to pay, friendly remind them of the respective paragraphs.
More post
- 📝 Transporting meat from the UK to the US
- 📝 Online booking confirmation
- 📝 Can I interrupt a journey with an NSB ordinær togbillett?
- 📝 Is there any way to verify that I will be allowed to enter US with my travel visa?
- 📝 No later than which week in October should autumn foliage be seen, in Ontario?
- 📝 Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa
- 📝 Virgin Australia connecting with Etihad through Sydney - is this transfer time possible?
- 📝 Non-immigrant B2 expired visa
- 📝 UK Exit Checks: Are people driving via Eurotunnel/Ferry affected?
- 📝 UKVI checklist not signed
- 📝 How can someone check if they are banned from the Schengen Area after an overstay?
- 📝 Does it matter if I don't have recent Schengen stamps in my passport an EU residency permit holder?
- 📝 Italian citizen travelling in Japan for holiday. What to do?
- 📝 Sequoia Park Visit
- 📝 Trip to Grand Canyon / Havasu Falls
- 📝 Tourist Visa Refusal
- 📝 Visas necessary to travel from Moscow to Kalinigrad
- 📝 Ryanair luggage limitations
- 📝 London Congestion Charge on A205
- 📝 After two visa refusals, how do I explain why I want to go to Portugal?
- 📝 Entering UK on a Tourist Visa after refusal of citizenship application
- 📝 Can my UK university have my US visa cancelled?
- 📝 Where can one find Plus ATMs in rural Taiwan?
- 📝 Visa refused - V4.2 (a) (c) - Incorrect Decision
- 📝 Hungarian salami in carry-on luggage
- 📝 Online booking for flight spanning multiple carriers?
- 📝 bags and wheelchair
- 📝 Stay close to nature with daily access to Zurich
- 📝 Vaccine certificate and passport name mismatch
- 📝 Entry requirements for U.S. Virgin Islands (for US citizen)
Source: stackoverflow.com
Search Posts
Related post
- 📝 Eurostar delay compensation for journeys with connections
- 📝 Huge delay with processing compensation for damaged luggage
- 📝 Compensation for denied boarding due to baggage delay
- 📝 Delay compensation for multi-legged flight
- 📝 Am I due any compensation for a 30-hour delay of an Air India flight?
- 📝 Compensation for baggage delay (China Eastern, international flight)
- 📝 Airline compensation for non-specific delays with a US carrier
- 📝 Compensation for United Airlines 5-hour flight delay
- 📝 Can you ask for a compensation if the delay was due to the de-icing process?
- 📝 Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier
- 📝 Norwegian Refuses Compensation For 5.5 Hour Delay
- 📝 Customs for connections through Halifax with checked bags and separate tickets
- 📝 EC261 compensation for a delay between 3 and 4 hours
- 📝 Compensation for an 11-hour delay on a flight from Mumbai to Newark on United
- 📝 Is compensation possible for two day's delay following a flight cancellation?
- 📝 Can I claim for my whole group's tickets on Delay Repay with Great Western Railway?
- 📝 Flight delay compensation with multiple leg journey
- 📝 Am I entitled to a compensation for this delayed flight with United Airline?
- 📝 Do I need a transit visa for a trip with connections in both London and Dublin?
- 📝 Compensation for baggage delay (Air Mauritius)
- 📝 How can I ask for compensation for Lufthansa delay in refunding me?
- 📝 Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)
- 📝 Visa requirements for Jamaica for an Indian citizen with a US visitor visa
- 📝 Schengen countries with special provisions for additional stay by US citizens
- 📝 Consequences for canceling a credit card before going on a flight bought with miles from that card
- 📝 Is it possible to do backpacking through Europe for 15 days with 1000USD?
- 📝 Which "travel vaccinations" are available for free with the NHS in the UK?
- 📝 Avoiding red-eye flights for long journeys
- 📝 Boarding for my Eurostar is delayed and I'll miss my SNCF connection, what should I do?
- 📝 When I find a discount fare on AirAsia's website that includes a stop at KL, is there a way to book it with a few nights there for the same price?