Compensation for United Airlines 5-hour flight delay
Upvote:3
Not really. There's limits to how much liability US airlines accept for mechanical failure (and they generally accept none for weather delays). A free hotel and meal is standard for anything like this. Most people people expect EU-style protections but the US doesn't have any
In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.
What you can try is calling their customer support line and explain the situation. Be sure to emphasize how much inconvenience they put you through. At this point, it's mostly a poker game. They're all but certain to offer you something right off the bat (i.e. $200 flight credit) but how much you can wring out of them after that depends a lot on how you play your cards. They want you to be a loyal and happy customer (especially one who flies international), but they don't want to lose more money on a flight that's already cost them more to operate than it should have.
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