Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)
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Contrary to delays affecting your arrival at the destination in countries covered by EC261 and similar legislation, there are no blanket compensation rules for luggage delays (so nothing like “over X hours of delay you get Y pounds/euros/dollars”).
The Montreal Convention is what governs indemnification, and as hinted at in what they told you, you can claim for stuff you had to buy while you waited for your luggage. It does go a lot further than just “toiletries” though, but it needs to be reasonable, justified and proportional, and there’s a limit on the total amount.
This article from Forbes has more details on the topic.
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