Claiming for Damage Baggage by US TSA

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I am sorry for the suitcase but I doubt that you'll get any compensation for this. Basically, TSA is supposed to be able to easily access the content for verification purposes. So if they can't access easily, they might enforce and cause damages. This is why now some suitcases have TSA compliant locks that can be opened by the TSA without causing any damage to the suitcase.

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No idea if your friend will get any compensation but the way to open a claim is at this website:

Transportation Security Administration Claims

There are 18 airports where TSA does not handle the baggage screening. If your friend transited through one of them, there is a different process, linked from the above page.

On the form itself, they state that it may be up to 3 weeks before the claim is accepted for investigation (you'll get an acknowledgement and control number), then up to six months for a final determination.

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You can, and should, file a claim with the TSA, if you believe your bag was damaged by TSA during an inspection. The Instructions on how to file a claim can be found at the TSA Passenger Support Claim page here.

At the bottom of the page is a drop-down list of airports in which private companies do the inspections. If you flew through one of those airports, you'll need to follow the rules for claims for those particular companies instead.

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