How to deal with racism at airport/airlines (Ukraine Airlines)?

Upvote:2

Unfortunately, racial discrimination is an extremely widespread problem. Nonetheless, various channels do exist that are supposed to address issues like the one you describe:

  1. Business: Complain to the airline.

  2. Legal: This probably won't help in your case, because most legal channels give recourse only when you suffer specific damage. If you are improperly denied boarding, for example, you would at least be eligible for EU 261/2004 compensation. On the other hand, if you only suffer humiliation and aggravation from having your passport checked, it is unlikely for a legal challenge to succeed.

  3. Bureaucracy: Complain to the relevant regulatory agencies, including the local airport administration, the local or national consumer protection administration, and/or the national airline regulatory administration. You didn't mention which country, but here's an EU site for consumer complaint information.

  4. Political: If you face discrimination in your own country of citizenship, complain to your MP. You may be surprised that in many countries, MPs actually have staff to look into such issues, although of course your mileage may vary. If you face discrimination in another country, talk with your own country's embassy in that country. Bear in mind that embassies tend to be overworked, but if you are very polite yet determined, you might convince them to be concerned about it.
    It's likely that such political approaches will feel futile, but there is a possibility they could lead to new legislation or diplomatic discussions, which could be very influential.

  5. Publicity: Post your experience online, naming the details (airline and airport), and including your subsequent correspondence with the airline. Some people get more traction by posting on Twitter, or even more by posting a video showing egregious discrimination.
    (Be aware about possible legal issues if posting such a video, however, such as laws that forbid recording of certain airport procedures, or laws that protect the privacy of the employee who discriminated against you.)
  6. Advocacy organizations: There are many dozens of anti-racism advocacy organizations across Europe. Unfortunately, there are fewer in Eastern Europe. You would have to research specific organizations to identify whether they are relevant to your experience.

Upvote:6

First may I empathize with your position, as it is unfortunate that anybody should be treated in this way.

I think if you wish to deal with racism, you must take a different approach in your home country and in countries you visit.

For your home country, fight the racism by supporting the causes that you know to be right. Follow your own judgment as fas as the personal risks you are willing to take in order to make an impact that can satisfy you.

When you are traveling abroad, deal with the racism in a different way. Avoid it. Start by researching the experience of other people (who look or speak similarly to you), and avoid the countries or regions where you are likely to face the abuse.

As a visitor, you are never going to be able to make an impact to the other country's culture. There is hardly any means of "teaching them a lesson" that you will have available to you as a visitor.

But that being said, you can make a helpful impact by posting your experience online. For example, in Google Maps or Tripadvisor or some other forum where people such as you are likely to see the information and will be able to make wise travel choices.

Once the racism experiences become part of the public record, this can influence a country whose economy relies on tourism.

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