Being charged for an automatically cancelled reservation in the US
Upvote:0
Regardless of the cancellation policies stated by third party booking agencies/sites like booking.com, Priceline, Hotwire, Trivago, Travlu, Hotels.com, Expedia, and blah-de-blah (there are so many), they do not have real-time, on-going access to the policies of the individual properties for whom they make booking/reservation arrangements.
In other words, booking.com may tell you that the free cancellation period is up to 4 days before your reservation arrival date, but the property itself may have a 24 hour policy, or there may be a local event drawing large crowds, which would necessitate a greater time period for free cancellations.
Never rely on any information that does not come directly from the property itself. The property itself, not a website associated with the property name (i.e., Country Inn & Suites is a Radisson property but many of the individual locations are independently owned and franchise the Country Inn name).
Upvote:2
With Booking.com, you need to always read the fine print.
Pre-payment, cancellation, no-show and fine print
Booking.com cannot likely resolve this. It is best for you to contact the front desk at specific hotel, not the corporate number, and explain the situation. If you are kind and friendly, mostly likely they will be able to resolve it.
One thing I cannot stress enough - extreme politeness, kindness and an appeal for empathy will be far more effective in resolving any travel situation than anything else.
Upvote:3
Contact Booking.com and include the information of them which shows that the booking was cancelled for free.
That was why you did not not take action and they should sort it for you. Many of this kind of cases is misunderstanding somewhere, often between the booking site and the hotel and the site is often good in sorting it.
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