Will I be charged a cancellation fee for a reservation made on Booking.com?
Upvote:0
previous answer is wrong. Any booking with booking.com should be handled via booking.com. The hotel is not able to make any modification.
Multiple times I needed to modify a reservation, and asked directly to the hotel reception. They told me I should have spoken with booking.com because they cannot touch a reservation made with booking.
So, just to be on the safe side, you ask to the hotel if they are ok in not charging any fee.
Then you call booking and explain the situation. They will call the hotel and solve the problem.
Please consider that if your reservation has a "no cancellation policy" you will have hard times trying to cancel without having to pay fees.
Upvote:1
First of all, condolences for your party on their loss.
I believe the booking.com fee is if you cancel the entire reservation, and between booking and the hotel, the hotel is the one that will actually enforce the fees and demand them (booking.com is just a broker).
So for any further communication regarding your reservation, I would recommend speaking directly with the hotel - I usually do the same.
The only reason I would go back to booking is if I were to cancel the entire reservation and especially if it was prepaid.
Finally - congratulations on your wedding =)
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