Air France cancellation policy seems to violate EU261

score:8

I would say that at least Air France is being fairly up front in light of the (probable) fact that their cash flow does not suffice for the refunds that they are obliged to provide. If they hadn't come up with this voucher policy and instead decided to acknowledge their obligations up front, they would probably nonetheless drag their feet a year or more before actually giving you the money.

That said, the regulation does in fact specify reimburs*m*nt within seven days. So you could pursue them if you want to. Short of hiring a lawyer, the regulation provides that you can seek enforcement through the national enforcement body designated under Article 16(1). A list of such bodies is found on the website of the European Commission.

phoog 127611

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Air France cancellation policy seems to violate EU261

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