Upvote:4
Based on Air France’s website, this appears to be a scam. Reason: “asks for proof of identity or bank details”
On the list that they use is customer-care (with a hyphen) at airfrance dot fr. Also says they use at infos-airfrance dot com
If there is nothing specific about the booking (REF # abc123) then it’s a scam. “This type of email will always contain information that you recognize, like your booking reference while your Flying Blue number”
So the domain seems legit. But that is what is in the text. It might actually direct to another address. So:
Hover over the part of the email that says where to send the info. See if it actually directs to that address. Look carefully- it could be off by just one letter. (0r a character that looks similar h/t to @PeterM)
See here: https://wwws.airfrance.fr/en/information/legal/edito-phishing