Implications of giving mobile number to train operating company (UK), especially re Advance ticket booking

Upvote:2

The general rule is that if you're sold a ticket on that itinerary and the itinerary no longer becomes possible, either due to a last-minute delay or cancellation, or something planned further in advance (but after you bought your ticket), you are allowed to travel on the next available train by the same operator, or to get a full refund. This applies whether or not you heard of this issue in advance.

National Rail Conditions of Travel

30.1. If the train you intended to use is cancelled, delayed, or your reservation will not be honoured, and you decide not to travel, you may return the unused Ticket to the original retailer or Train Company from whom it was purchased, where you will be given a full refund with no administration fee being charged.

This Condition applies to all Tickets, including Tickets (such as advance Tickets) that are otherwise non-refundable, and also applies if you have begun your journey but are unable to complete it due to delay or cancellations and return to your point of origin.

This isn't for the precise scenario you listed but it's been my experience that this is generally what happens:

9.4. Where you are using a Ticket valid on a specific train service or train services (such as an β€˜advance’ Ticket) and you miss a service because a previous connecting train service was delayed, you will be able to travel on the next train service provided by the Train Company with whom you were booked without penalty.

Plus there's this from the Advance Ticket Terms and Conditions:

If the train you purchased a ticket for is cancelled or is delayed and you still decide to travel, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed).

In addition to all of this, there's the practical consideration that there's simply no way for the person at the station or on the train to know that you had a phone number associated with your booking. This won't be displayed anywhere on the ticket, and it's also not in the centralised reservation system. So even if you were expected to check your phone for alterations (which you're not), there's no practical way of them telling that you could have done so.

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