Denied check-in with a paid reservation, what can we do?

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It seems that there is not much that you can do. When making the reservation, you agreed to the conditions of the booking, which specify that late checkin is subject to specific approval of the hotel, which apparently did not happen as they could not get in touch with you.

What you can do is:

Ask the hotel directly for a refund, which they might do as a goodwill gesture.
If you booked a stay for more than one night, check in on the second day.
You can write a review on other websites, such as Google Maps or Yelp.

For future bookings, there are a couple of things you can do to avoid such a situation:

Book directly on the hotel website, a special request there is much more likely to be seen and approved early.
Make sure to specify a contact number under which you can be reached during your travels.

mdd 374

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