Late no-show at hotel
score:7
Accepted answer
Often (? - it's what I have heard of the most, but I have no idea if that's just a coincidence) you'll have to pay for the first night when you don't show, while you get the rest of your money back. Perhaps the hotel had already transferred the money back to expedia? Then it is very reasonable that they want you to pay when you show up and want a room.
In any case the hotel probably cancelled your reservation (it's very unrealistic to expect them to keep a reservation for three days), so getting a room now would be a new order in their system and the receptionists probably can't transfer payment from one order to another.
My advice would be:
- Accept that you have to pay for a room for the last 4 days of your trip
- save the receipt
- read the terms of the booking you made through expedia carefully
- contact expedia when you get home and try to get some money back
- learn to read the terms before going
- learn to always contact hotels when you're delayed
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