Third party issued a wrong ticket
Upvote:11
As a rule of thumb, visas are always your responsibility, not the travel agent's or the airline's responsibility. This includes finding out if there are stopovers that require a visa along the way, and Justfly sets this out in their T&C:
As a traveler, you must know and understand the applicable legal requirements related to travel, including passport, visa and health requirements. We will assist you in this regard, both through our website and with live support. However, the ultimate responsibility for obtaining this information and complying with any and all passport, visa, health or other requirements remains solely and exclusively with you.
That said, your case is particularly tricky, because JWK-KWI typically does not stop in London (I presume you flew on KU118?) and they had the moral (if not legal) responsibility to warn you when they rebooked you. However, after you were denied boarding, the agent has already rebooked you again and credited you for not being able to connect all the way, which is a very nice gesture on their part. And since you've accepted their previous offer and the "case is closed" as far as they're concerned, you'll have an extra hard time convincing them to cough up more money.
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Source: stackoverflow.com
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