Refund on ticket due to unforeseen hospitalisation?

Upvote:2

Hope you are feeling better, recovery is going to take a while.

When you purchased your ticket, the airlines must have sent you an email with the conditions: fare, taxes, airport charges, dates, seats, luggage allowed and conditions for the change of dates and refund. That's your contract. Read it and make sure that customer service got conditions right. It is not unheard of that the first line of customer service is under the instruction of not giving any refunds although the contract says you can.

Note that sometimes you are allowed no changes, or changes only before the date of departure, and pricier tickets can be changed after the flight.

If in reality, your conditions allow for changes or refunds after the date of the flight then you can go to or call an airline's branch and ask for the refund or change.

Cheers!

Clarke Barry 97

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