Trouble with LAN (airline) refund - explanation of ticket fare policy codes

Upvote:2

Disclaimer: I am subcontracted by LAN, this is just my personal attempt to help the OP and not an official answer.

I think you cut the purchase receipt's quote too early.

Here is an example purchase receipt. (Sorry, couldn't find one in english, you can find yours here but I guess you already have it).

Under the section Cambios y devoluciones (change and refund):

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It will say Refund:

If there there it says that it doesn't allow refunds, unfortunately there isn't much you can do as far as I'm aware.

You could always contact the call center and insist since they are the ones that know the nooks and crannies and might help you find an exception if there is one, but I doubt so, nothing lost for trying though.

Upvote:3

NONEND - Is short for "non endorsable". It means the ticket cannot be used ("endorsed") for travel on a different airline to the one that is specified on the ticket. In this case, you must use it on LAN. [In the old days if you bought a fully flexible paper ticket, you could take it to any airline counter you wanted and that airline would accept it for carriage on the next available flight. To provision this sometimes the issuing airline had to "endorse" the change of airline by marking the ticket before the second airline could accept it.]

REF/CHG SEE PENALTY - Means if you want to make refunds or changes, you need to see the penalties category of the fare(s) used to construct this ticket. You cannot assume this is a fully flexible, fully refundable ticket. [In the old days, most plane tickets were fully flexible and fully refundable, so it was a special case that changes were not allowed.]

These are technical terms that are not intended for interpretation by the customer.

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