Is it my fault or travel agency to sell me ticket that requires me to get a visa during my transit

Upvote:2

Generally, no.

  • The final decision to let someone in is with the immigration official on the spot. (Example: A visitor claims to be on holiday, but there are family documents and education diplomas rather than beach clothes in the luggage.) There is no way for the airline or travel agent to know if that will happen.
  • Airlines are getting fined for carrying passengers who are denied entry have insufficient documentation. This is a way of governments to reduce asylum claims and the possibility of people in legal limbo. That leads to some airlines erring on the side of caution, leading to complaints that people who should have been allowed entry were denied travel by the airline. Generally, the industry tries to find a balance between passengers who got turned down too early and those who got turned down too late.

So putting a duty to check visa on the airline or travel agent would force them to be much more careful in what they sell to whom. Either prices go up as they figure the cost of problematic sales into their business case, or people with less-than-perfect papers will not get tickets, or both.

It would have to be something in domestic Vietnamese business regulations to support your claim, not in international air travel regulations.

Upvote:8

Is there anyway I could fight for this, and make them responsible for my loss?

Unlikely. Knowing the visa rules and having the required documents is in fact your responsibility. The terminals should have been listed on your itinerary. Unless this information was unavailable to you until check-in (unlikely), you're out of luck.

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