What do the gate staff do before boarding?
score:8
Accepted answer
There are many things the Agent is doing at this time including:
- Checking Documents
- Checking Crew Assignments (no, not scheduling, but verifying they are ready)
- Checking and boarding Crew
- Processing Standbys
- Processing Upgrades
- Assigning seats
- Coordinating with maintenance and other ground personnel
- Communicating with Passengers
- Answering Passenger Questions
- VIP Coordination
- Waiting for the arriving Aircraft
- Operating the JetBridge
- Assigning Jumpseats
- Preparing documents for the crew (manifests and such)
- Handling mis-connects, local or at the arrival airport
There's a lot to do, but if things are running smoothly, there's not always much work. There's certainly a few airline specific tasks I missed.
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Source: stackoverflow.com
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