Ryanair check-in shows my date of birth 10 days wrong
Upvote:4
In the end, I went ahead and checked in online even though it wouldn't let me correct my date of birth. Then I went a bit early to the airport in case it might take time to fix it. I asked the agent at check-in and he confirmed it was wrong in the system and directed me to the customer service desk. The agent there fixed it easily. (Or at least they said they did.)
So, all sorted with only about 15 minutes extra waiting in line for customer service.
(Traveller also made a good suggestion to bring screenshots to the airport, but I didn't see the comment in time to do so. Uciebila's suggestion to send a DM on twitter is also a good idea although it would require me to set up a twitter account.. Thanks all!)
Upvote:7
I just direct messaged them on twitter with a short description of what you said above and they said they can change it for you for free. They have helped me with similar issues before and the team is always great, you will be able to direct message them on @ryanair and get it sorted in no time!
A copy of what we said:
1:00 PM, ME: Hi, I tried to check in for my flight online and it is showing my date of birth as an incorrect date. (It is wrong by only 10 days) Is there a way for me to change this online? I have tried on the website but it won't let me edit it. The date of birth on my profile is correct
1:17 PM, RYANAIR: Hi Ucie, in order to check this for you and access your booking, could you please type this information for us for a security check:
- Type “Booking Reference” and include 6 digit reference code
- Full name of the passengers and date of birth
- Route, date and time
- Email entered in the booking
- 4 last digits of the credit card which was used to pay for the booking
Thanks, Ana
1:17 PM, ME: Are you asking as you would be able to change it for me?
1:30 PM, RYANAIR: Yes, we can change it without any additional cost, Alisofi
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