Change Passport Information about Citizenship and Issuing Country
Upvote:9
Ok, here is the update in case someone else may have the similar issue:
Background information:
I live in Vancouver, Canada, I purchased two tickets for my parents from CSA global website last night
During the purchase, I need to fill out the passport information, and the default "citizenship" and "passport issuing country" boxes are pre-filled with "Canada", which I did not notice (my bad) and clicked Next button.
After the e-tickets arrived, I noticed the error, so I was kind of "panicked", trying to fix the issue, I called their customer support phone (which I found from CSA CHINESE website), the 1st lady did not know what to do so she asked the help from 2nd lady, and the 2nd lady seems to be confused about how to do it as well, so she passed my call to the 3rd lady (whom I assume to be a team lead or senior person), and she told me that the passport information cannot be changed and my only choice is to cancel the tickets and re-purchase tickets, which means I need to lose about 90% of my ticket value (as the tickets I purchased are not refundable).
Happy ending:
No doubt, I did not sleep well last night. Today, after posting here on StackExchange, I went to the CSA Canadian website again and found a CSA local office sales phone number, so I called the number and stated my issue, and the lady here said "of course, it can be changed" and so she updated my ticket passport information after I provided her my e-ticket numbers.
So my conclusion, CSA Chinese customer support team is far from experienced compared to their peers here in Canada, and
YES, you can modify your passport information if you make a mistake during your ticket purchase.
More post
- 📝 Do I need a transit visa at Istanbul Airport to visit the city?
- 📝 Travelling to Mexico on B1/B2 USA visa
- 📝 Dual citizenship/passports, one of which is expiring
- 📝 Schengen visa and working visa?
- 📝 Things to do in the Peak District
- 📝 Can I travel while waiting for my new passport?
- 📝 I am a military spouse and I have a friend who is a veteran if we both show our military IDs is my friend allowed to come with me through security
- 📝 How common are campground bans on single travellers?
- 📝 Any Restricted Personal Items While Travelling To Singapore?
- 📝 Can I apply for a Schengen visa in the UK if I'm a student at a local university?
- 📝 Online check-in not permitted due to my nationality?
- 📝 Do I need to carry photograph for UK visa interview?
- 📝 Are Turkey Black Sea beaches suitable for bathing in summer?
- 📝 Crossing US border just to take another flight and times/rules to be considered
- 📝 Air Transit in Bucharest question
- 📝 Can I buy an RFID Baggage Card from Turkish Airlines with money instead of miles?
- 📝 Full vaccination for France in Canada
- 📝 How to decide on travel to possible Zika zone while pregnant
- 📝 Will previous technical problems with eTA cause me issues now?
- 📝 Can Danish citizens enter the UK on a temporary passport?
- 📝 How to buy a plane ticket if I have two last names?
- 📝 Cheapest place to park for two weeks while working in Boston?
- 📝 UK visa application in USA through visa4uk or gov.uk?
- 📝 In what currencies can I pay for the visa-on-arrival for Mauritania when entering overland?
- 📝 ESTA query ticked no on transit query
- 📝 Visiting Cuba twice in short period, exceeding 30 days
- 📝 Eurostar - Is return ticket valid if I miss the first leg?
- 📝 Traveling with guitar on AirEuropa
- 📝 How do I appeal a Spanish visa refusal?
- 📝 How should a family of five get from DCA American Airlines Terminal to Crystal City Station
Source: stackoverflow.com
Search Posts
Related post
- 📝 Change Passport Information about Citizenship and Issuing Country
- 📝 I decided to extend my stay in Singapore and change my next country of destination, what should I do about the SG Arrival Card?
- 📝 Can I book a flight on one passport and later change it to another passport?
- 📝 Good (up-to-date and reliable) source of information about travel destinations
- 📝 Name and emblem of country no longer visible on front of passport -- is it "damaged"?
- 📝 Does my Australian friend need my passport and visa information if he buys my ticket?
- 📝 Question about passport and DS-82 form
- 📝 Dual nationality, Australian + British. Can I return to Australia if I only have UK passport and Australian citizenship form?
- 📝 Name change with Australian passport and UK BRP
- 📝 Two passports, origin country passport about to expire
- 📝 Dual citizenship - can have visa in one passport and use APM (automatic passport machines) with the other
- 📝 Lake Baikal: Where to get general information about ferries and is the ferry Severobajkalsk - Khakusy still running, and when?
- 📝 Applying for Chinese visa with dual citizenship and only one passport
- 📝 I have 2 passports, I'd like to leave Thailand on passport A and enter another south East Asian country in passport B. Possible?
- 📝 UK Marriage visitor visa after marriage and change of passport
- 📝 Question about UK Passport and Australian Passport
- 📝 ESTA information when living in other country than citizenship
- 📝 Use of the dual citizenship (US and Canada) with revoked passport
- 📝 Do I need a Polish passport to travel to Poland from the U.S.A if I hold U.S and Polish citizenship
- 📝 Using a citizenship certificate as a proxy passport to enter new home country
- 📝 How to find information about crossing various borders in Europe and Central Asia with my own car?
- 📝 Sources of information about flight times and delays
- 📝 Is it possible to exit a country with one passport and enter that country again with another passport?
- 📝 Passport Renewal and Citizenship Issue-Nepal
- 📝 Stamping out and reentering a country with a native passport
- 📝 If I enter the USA with dual US/Caribbean Island citizenship and only present my Caribbean passport will they know I am a USA citizen?
- 📝 Traveling with expired passport and Visa in same country
- 📝 Dual national traveling to Indonesia, can I use my Albanian to leave my country and my South African passport to enter Indonesia?
- 📝 Accurate and up-to-date information about security/safety threats in Israel
- 📝 Non-EU citizen living in Switzerland and traveling within Schengen area while the passport is with the US consulate for issuing a visa