Change Passport Information about Citizenship and Issuing Country
Upvote:9
Ok, here is the update in case someone else may have the similar issue:
Background information:
I live in Vancouver, Canada, I purchased two tickets for my parents from CSA global website last night
During the purchase, I need to fill out the passport information, and the default "citizenship" and "passport issuing country" boxes are pre-filled with "Canada", which I did not notice (my bad) and clicked Next button.
After the e-tickets arrived, I noticed the error, so I was kind of "panicked", trying to fix the issue, I called their customer support phone (which I found from CSA CHINESE website), the 1st lady did not know what to do so she asked the help from 2nd lady, and the 2nd lady seems to be confused about how to do it as well, so she passed my call to the 3rd lady (whom I assume to be a team lead or senior person), and she told me that the passport information cannot be changed and my only choice is to cancel the tickets and re-purchase tickets, which means I need to lose about 90% of my ticket value (as the tickets I purchased are not refundable).
Happy ending:
No doubt, I did not sleep well last night. Today, after posting here on StackExchange, I went to the CSA Canadian website again and found a CSA local office sales phone number, so I called the number and stated my issue, and the lady here said "of course, it can be changed" and so she updated my ticket passport information after I provided her my e-ticket numbers.
So my conclusion, CSA Chinese customer support team is far from experienced compared to their peers here in Canada, and
YES, you can modify your passport information if you make a mistake during your ticket purchase.
More post
- 📝 Instead of bank statement, can I provide brokerage statement?
- 📝 Use of NHS when travelling in Britain with dual citizenship
- 📝 How do I identify a railway station’s official WiFi
- 📝 Does the 24h/48h/72h JUMP pass for Brussels need a MOBIB card?
- 📝 Ukrainian Citizen traveling from Canada to Frankfurt to Warsaw to Lviv. Schengen visa needed?
- 📝 Cancellation fee for a hotel in Austria booked via phone call
- 📝 Does Eurail Continuous Global pass offer unlimited trips?
- 📝 How much is the visa fee for Indonesian Citizens travelling to Bangladesh
- 📝 Are Award Travel Changeable or Refundable?
- 📝 AbuDhabi US Preclearence
- 📝 Can I bring duty free liquids through LIM-CDG-LHR?
- 📝 Alternative to accounts asking for phone number when logging in from new device?
- 📝 Car rental - Why is "Pay Now" more expensive?
- 📝 Schengen visa for Iranian in New Zealand - where to apply?
- 📝 How to take a boat from Iquitos to Santa Rosa/Laticia/Tabatinga?
- 📝 Documents for US Citizen traveling to Ukraine?
- 📝 Is a suitable power adapter for UK also usable for Canada and USA?
- 📝 Residence cancelled in EU, validity of drivers license issued in one of EU state?
- 📝 One way car rental in US
- 📝 Does a US citizen need a UK visa for an internship?
- 📝 ESTA to USA. Step 6 of 7 won't complete
- 📝 Schengen visa duration: when does the clock start ticking?
- 📝 Transiting Brussels, after having lost your passport in the USA
- 📝 Chinese visa in Hong Kong
- 📝 What does Mexico consider to be a valid travel document to enter and use in Mexico?
- 📝 Using a Schengen type D visa for a short internship in a different country
- 📝 Can I travel without BRP but with an ILR stamp in my old passport?
- 📝 Can one tour a cruise ship in Sydney?
- 📝 Passport verification
- 📝 SENTRI application conditional process
Source: stackoverflow.com
Search Posts
Related post
- 📝 Change Passport Information about Citizenship and Issuing Country
- 📝 I decided to extend my stay in Singapore and change my next country of destination, what should I do about the SG Arrival Card?
- 📝 Can I book a flight on one passport and later change it to another passport?
- 📝 Good (up-to-date and reliable) source of information about travel destinations
- 📝 Name and emblem of country no longer visible on front of passport -- is it "damaged"?
- 📝 Does my Australian friend need my passport and visa information if he buys my ticket?
- 📝 Question about passport and DS-82 form
- 📝 Dual nationality, Australian + British. Can I return to Australia if I only have UK passport and Australian citizenship form?
- 📝 Name change with Australian passport and UK BRP
- 📝 Two passports, origin country passport about to expire
- 📝 Dual citizenship - can have visa in one passport and use APM (automatic passport machines) with the other
- 📝 Lake Baikal: Where to get general information about ferries and is the ferry Severobajkalsk - Khakusy still running, and when?
- 📝 Applying for Chinese visa with dual citizenship and only one passport
- 📝 I have 2 passports, I'd like to leave Thailand on passport A and enter another south East Asian country in passport B. Possible?
- 📝 UK Marriage visitor visa after marriage and change of passport
- 📝 Question about UK Passport and Australian Passport
- 📝 ESTA information when living in other country than citizenship
- 📝 Use of the dual citizenship (US and Canada) with revoked passport
- 📝 Do I need a Polish passport to travel to Poland from the U.S.A if I hold U.S and Polish citizenship
- 📝 Using a citizenship certificate as a proxy passport to enter new home country
- 📝 How to find information about crossing various borders in Europe and Central Asia with my own car?
- 📝 Sources of information about flight times and delays
- 📝 Is it possible to exit a country with one passport and enter that country again with another passport?
- 📝 Passport Renewal and Citizenship Issue-Nepal
- 📝 Stamping out and reentering a country with a native passport
- 📝 If I enter the USA with dual US/Caribbean Island citizenship and only present my Caribbean passport will they know I am a USA citizen?
- 📝 Traveling with expired passport and Visa in same country
- 📝 Dual national traveling to Indonesia, can I use my Albanian to leave my country and my South African passport to enter Indonesia?
- 📝 Accurate and up-to-date information about security/safety threats in Israel
- 📝 Non-EU citizen living in Switzerland and traveling within Schengen area while the passport is with the US consulate for issuing a visa