Change Passport Information about Citizenship and Issuing Country
Upvote:9
Ok, here is the update in case someone else may have the similar issue:
Background information:
I live in Vancouver, Canada, I purchased two tickets for my parents from CSA global website last night
During the purchase, I need to fill out the passport information, and the default "citizenship" and "passport issuing country" boxes are pre-filled with "Canada", which I did not notice (my bad) and clicked Next button.
After the e-tickets arrived, I noticed the error, so I was kind of "panicked", trying to fix the issue, I called their customer support phone (which I found from CSA CHINESE website), the 1st lady did not know what to do so she asked the help from 2nd lady, and the 2nd lady seems to be confused about how to do it as well, so she passed my call to the 3rd lady (whom I assume to be a team lead or senior person), and she told me that the passport information cannot be changed and my only choice is to cancel the tickets and re-purchase tickets, which means I need to lose about 90% of my ticket value (as the tickets I purchased are not refundable).
Happy ending:
No doubt, I did not sleep well last night. Today, after posting here on StackExchange, I went to the CSA Canadian website again and found a CSA local office sales phone number, so I called the number and stated my issue, and the lady here said "of course, it can be changed" and so she updated my ticket passport information after I provided her my e-ticket numbers.
So my conclusion, CSA Chinese customer support team is far from experienced compared to their peers here in Canada, and
YES, you can modify your passport information if you make a mistake during your ticket purchase.
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Source: stackoverflow.com
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