What is the process to raise a complaint to the manager at the check-in counter?

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I'll summarize the answers the question received in the comments: 1) There's no law that requires them to keep bringing higher-ranked authorities to the counter 2) Out of a base or hub, there is often very little staff from the airline, possibly no staff at all. 3) Ticket sales have "more power" on company computer systems. so if there is a manager, they likely will be there. 4) if no manager can be found, simply contact the airline and complain after the fact.

  • contact the airline and complain after the fact. There's no law that requires them to keep bringing higher-ranked authorities to the counter. – Zach Lipton Mar 10 at 6:14
  • Out of a base or hub, there is often very little staff from the airline, possibly no staff at all. Airlines don't keep a full staff for just a flight a day, for instance. They usually outsource this to a local handling company (sometimes the airport or one of its subsidiaries, or often one of the global ground services companies like Swissport). There's probably just a station manager who is actually an employee of the airline, and possibly not even that. Call customer service. If you have status, call the premium hotline (on the back of your FF card if you have it). – jcaron Mar 10 at 8:59
  • Ticket sales have "more power" on company computer systems. so I expect if there is a manager, it will be there. But as other comments: often you should call them (I would not expect manager (if he is on such airport) will speak with you: they have to coordinate much things (problems with arriving baggage, crew, dispatchers, signing bills, etc.) – Giacomo Catenazzi Mar 10 at 9:59

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