Hotel refuses to replace personal device broken by one of their appliances
Upvote:4
Firstly, I have to echo Tom - you are being vague, almost to the point of suspicion.
What can I do??
It highly depends on what it was that you claim did the damage - did a wall mounted TV fall off the wall and damage your phone? Or did a kettle fall off a shelf and damage your phone?
Why does it matter? Because a wall mounted TV falling off the wall mounting is a heck of a lot easier to prove as being the hotels responsibility than a badly replaced kettle body or base falling off shelf.
No really, what can I do?
First, take photos. Take lots and lots of photos. Take photos of the device that was damaged, take photos of the item that you claim damaged it, take photos of the place it fell from, take photos of the place it fell to, take wide shots of the room to put it all in context.
Once you have photographic documentation, you then pursue the issue.
Start with the hotel - explain what happened, and ask if they will recompense you for the damage caused. If it was a TV that fell off the wall, you have a lot more weight on your side - not only was damage caused to your effects, but its a health and safety matter as you could have been injured.
If the hotel fobs you off, then you still have several options.
Complain (or threaten to complain) to the local regulatory body for that country.
In Portugal, hotels are regulated by the Tourism of Portugal IP regulatory authority - you can threaten the hotel with a complaint and they may back down, depending on how much weight the regulatory body carries (in other words, are they scared of the body?)
You can contact the Tourism of Portugal IP body via:
Turismo de Portugal, I.P.
Ministry of Economy and Innovation,
Rua Ivone Silva, Lote 6,
1050-124 Lisbon
Telephone + 351 211 140 200
Email [email protected]
Issue a small claims action against the hotel
The EU requires all member states to have a small claims process, which is easy and cheap to access.
Read the information provided by the European Judicial Network and talk to a local legal advocate at a citizens advice centre about how to bring your claim.
More post
- 📝 Public transport tickets for a few days in Düsseldorf?
- 📝 Whether minor criminal record (petty theft) in Sweden affects UK visitor visa application?
- 📝 Is there luggage storage available near Venice train station?
- 📝 Colombian Citizen travel to Germany through Ireland (Dublin)
- 📝 How much alcohol can I bring into Benin?
- 📝 Can I receive a UAE transit visa after entering the country on a tourist visa within the last 30 days?
- 📝 Applying for a Austria Study visa with a prior refusal from the UK?
- 📝 Using photocopy of visa for US border from old passport
- 📝 When transiting Beijing (PEK), citizens of which countries need visas?
- 📝 Can I transit Germany to Spain with a spain entry visa? (Not Schengen)
- 📝 Can I cross the border from Vietnam to China with a motorcycle?
- 📝 How much luggage can I take on Mexico City Metro?
- 📝 Passport expiration with layover
- 📝 Camping between Puerto Montt and Santiago in Chile?
- 📝 Can UnionPay cards issued in the US be used in Russia?
- 📝 Is there a map/list of all regional trains departing from Paris?
- 📝 Accompanying mom (green card holder) who’s just out of surgery to the US
- 📝 Can I travel to Georgia without a visa if I have a single-entry Schengen visa?
- 📝 What is the proper way of flying from the US to Canada with a drone in my luggage?
- 📝 Getting from Toronto to New York
- 📝 Intercontinental to European flight transfer time in Zurich airport: is 2 hours too short?
- 📝 How to get Bulgarian Tourist Visa For an Indian Student in UK
- 📝 Expired Permesso di Soggiorno but valid student visa
- 📝 A second transit in U.S.A. under the Visa Waiver Program
- 📝 Travelling from US to Paris via UK, can I avoid checking bags all the way through to Paris?
- 📝 Tourist maps online for Japan?
- 📝 Pakistani national living in France, travelling to UK
- 📝 NAIA to PNR Nichols?
- 📝 New passport for stamping
- 📝 Korea: Visa required to go to the city while in transit in Seoul for a Philippine citizen?
Source: stackoverflow.com
Search Posts
Related post
- 📝 Hotel refuses to replace personal device broken by one of their appliances
- 📝 Which kind of appliances can one connect to electric sockets located in an airplane's toilet?
- 📝 As of Jan 2015, does one have to take their shoes off at Toronto Pearson airport's security checkpoints?
- 📝 Does the privilege status with an airline or alliance change if one redeems their miles?
- 📝 Can one get a refund for their airplane ticket if their visa is rejected?
- 📝 Can one apply for a visa outside their home country?
- 📝 Carrying two laptops (one personal and one for work) to India
- 📝 Bringing one cell phone from US to India for personal use, is this allowed?
- 📝 Is there at least one country where short-term visitors cannot use a visa in their old passport?
- 📝 Can one take away hotel slippers?
- 📝 Can one obtain a visa for a third country in their home country if they do not currently live in the home country?
- 📝 Why would a hotel charge a higher rate when booking more than one night?
- 📝 Under what circumstances can one hope to get to use their return flight without using the forward flight?
- 📝 Given a flight route specified with one or several flight numbers, how can I see how their price changes throughout the year?
- 📝 What are the steps that one should follow if one loses their German residence permit (Aufenthaltstitel) while travelling outside of Europe?
- 📝 Apart from these countries, is there any other one where you can see the auroras and at the same time go to a tropical forest in their territory?
- 📝 making multiple week long back to back reservations for a hotel with the intention of canceling all but one of them
- 📝 Long-haul flight departs one day before my visa validity starts, to land on the following day. Will I be denied boarding?
- 📝 Chinese visa in Hong Kong without hotel bookings and return flight?
- 📝 How can one get a flight receipt from Priceline?
- 📝 Two different workshops in one J-1 visa period
- 📝 How to book a hotel room with V Pay Card
- 📝 Will 15 litre IKEA FÖRENKLA qualify as a personal item?
- 📝 How can one travel to South Africa after previously having been banned for an overstay, after the ban has expired?
- 📝 Can younger people actually get tourist visa (specific example: Japan) on their own?
- 📝 Damage insurance in a hotel (UK)
- 📝 Drones in Barbados - importation banned, but personal use?
- 📝 Is it possible to use the Dubai Transit Hotel when not Transiting?
- 📝 Hotel early arrival for another guest
- 📝 What is the penalty for dual US citizens who lie on the ESTA form in order to enter under VWP using their second passport?