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Visa, MasterCard, Maestro, and Visa Electron debit cardholders can use the Chargeback scheme to get a refund if something goes wrong when you spend on your card.
Chargeback covers purchases of almost any value made on your card. You can use it to get your money back if:
To make a Chargeback claim you will need to contact your card provider within their time limit - usually 120 days after discovering the problem.