What options do I have if I got far fewer airline points than what I was promised on chat at time on booking?
score:7
Accepted answer
You have two options here, and I strongly suggest starting with the first one.
Reach out to Delta Skymiles with a written request. Provide all the evidence, such as:
- Your chat logs with agent;
- Evidence that you booked exactly the same itinerary and rate codes discussed, and you did so before, or shortly after chat (rules change all the time);
- Evidence that you took those flights, and did not change your itinerary (this might affect the mileage);
- Tell them if it is not possible to credit those miles, you agree to settle for a $200 Delta transportation voucher (or other value if JET miles are valued differently, but then you have to justify the number);
- Mention that if your complain is not addressed within 4 weeks, you intend to file a lawsuit in a small claims court.
And send it to Skymiles support desk. From my personal experience - and I've been flying with Delta a lot - they always honored their promises. It is very likely the agent screwed it up, but since it was Delta agent, it is their fault.
- Sue Delta in small claims court. Delta generally values their miles as $1 per 100 miles, so you have a valid claim for at least $197. If JET values their miles differently, you have to adjust the claim accordingly. From what you said it looks like an easy case to win. This is, however, extra hassle for small money, so it is only recommended to do if #1 failed.
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