Denied boarding on second leg of trip: compensation

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A flight from LHR–GLA is within the EU and covers a distance of about 550 km. A passenger who is "bumped" from such a flight is due compensation, rebooking/reimburs*m*nt, and "assistance" under FCR 26/2004. According to these regulations, a passenger denied boarding for a flight of this distance is entitled to:

  • EUR 250 cash compensation (half this amount if the passenger is offered an alternate flight that arrives within two hours of the original flight), and
  • Your choice between reimburs*m*nt of your flight (and return to your point of origin); re-routing to your destination at the earliest possible time; or re-routing to your destination at a later time, subject to seat availability, and
  • "Assistance", consisting of:
    • Refreshments
    • Food
    • Accommodation (if you are rebooked to travel the next day)
    • Transport to your accommodation and return to the airport
    • 2 telephone calls, telex, fax messages or emails

You can find more information about the EU regulations on the EU's website: Air passenger rights.

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