Denied boarding - Who is responsible and how do I proceed

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Who should I take action against and how?

In the first instance, if you’ve not done so already you should contact the FlyBe Customer Relations team. If that doesn’t resolve the matter satisfactorily, and you wish to pursue the matter further you can refer your complaint to AviationADR, Flybe’s Consumer Dispute Resolution provider.

Consumer Dispute Resolution, AviationADR, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW

Telephone: +44 (0) 203 540 8063 Email: [email protected] Web: www.cdrl.org.uk

Complaints can be filed online, via AviationADR website, or by completing a paper form which you can obtain from them via the telephone or email.

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