Do vouchers offered by EU airlines for Coronavirus cancellations include taxes and fees?
Upvote:2
First of all it's important if your flight was actually cancelled. If it wasn't, you will not be able to get your money back.
If it was cancelled you have the right to get refund. The issue might be that you booked via agent. Most agents don't have proper customer support and it will be really hard to get hold of them. As they operate on thin margins, I would expect lot of agents to go out of business. That said first thing I would try is to call them up.
Is it packaged holiday ? I know in UK there are different rules around packaged holidays and all of them needs to be insured. (check if that applies in your country)
Do you have travel insurance? If yes contact them and check if you are covered, you might be able to get your money back
Did you pay via Credit Card ? Most EU countries have laws which protects you when you pay via credit card. You could shift the problem to credit card company and they would have to refund you.
Hope this helps.
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