Freeze ticket or cancel - United Airlines

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Are United Airlines reliable on the freeze tickets, or they'll probably rip me off later and I should just cancel?

They will most definitely charge a difference between the fare you paid and the current fare of the ticket you're rebooking, when you rebook it. There's no "freezing" tickets, there's canceling. You can cancel for refund (with $100 fee, as you were told), or cancel for credit (applicable for a new ticket) without any fee. The credit would be for the amount paid for the original ticket, but if the new ticket is more expensive - you'll need to add funds. If the new ticket is cheaper - the remainder will stay as credit (until it expires).

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