Ryanair offering voucher instead of refund I applied for

Upvote:-3

Not sure whether for you was the same, but to me they offered a voucher that if not used in one year will be given back to me in cash money. Honestly I find this a better solution than other airlines and I would take. It is a difficult time for everyone, refunding everyone would means they go bankrupts, which means nobody get anything, not even a voucher... think about it :)

Best regards, IM

Upvote:6

Per Article 8 of the EC261 directive, they must refund you if requested.

So in your e-mail, press "reply" and message [email protected] and [email protected]. Clearly say you decline a voucher and want a full refund, and that they are to respond within 7 working days.

If they refuse, that's illegal and you should report it to the national enforcement body in the country of departure.

Alternatively, you can request a chargeback with your card provider, but need to prove that you've tried to a reasonable extent to solve it with Ryanair.

Upvote:11

They're breaking the law, because they're under financial stress. They don't really have enough working cash to give everyone refunds. In fact, they are arranging their busienss affairs to make the most out of a bankruptcy if they are forced to declare it.

So they are out to do anything but refund you.

  • Rebook you at a later time
  • Give you a "voucher" for a future flight TBD
  • Promise, delay, obfuscate

Now, some countries have an enhanced refund right for air travel, in which if the airline isn't responsible, the credit card issuer is, and of course the issuer is cutthroat about recovering from the airline. So the airline doesn't want that.

Their best option is to con you into taking a voucher. That denies you your refund rights via the card, since you did complete the transaction: They charged your card, and you got the voucher. If you go back to the card for a reversal now, the card accurately says "They delivered the product. The voucher."

Bankruptcy is looming on the horizon for many airlines. And this creates a perverse "run on the banks" effect among travelers owed refunds. If everyone accepted delays, the airlines would probably weather through. But that isn't happening, so the airlines are giving refunds to people who are the pushiest, and many others will lose if the bankruptcy lands. It's like two people running from the bear: as spectators we hope they will both outrun the bear. But from a runner's perspective, well, I'm sure you've heard the dark humor there.

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