score:2
In addition to @dda's answer,
There is a direct bus from PVG to Hongqiao. (but the information might not always be accurate, as it frequently changes.)
Except the very busy season, the ticket is available at the counter. There are enough tickets even 30 minutes before the departure.
People at ticket counters speak a little English, but the communication might not pun out smoothly.
There are two arrival stations at Hangzhou - Hangzhou station and Hangzhou East station. Hangzhou station is closer to the city centre and more convenient for most people.
You can use Ctrip to check the timetable in English.
Upvote:4
There are lots of trains going to Hangzhou, from Shanghai South (regular trains) and Hongqiao (high-speed trains). This website gives you the schedule and prices. It's in Chinese: the 2-hour rides are Shanghai South-Hangzhou, the 45-60-minute rides from Hongqiao.
From Pudong to Hongqiao, you'll need 1.5 hours, Maglev and metro line 2. By taxi it could take forever and a day. Traffic there is mental, and late afternoons, oh well.
I suggest you print out "ζε·η«" (Hangzhou station) and present that (and your passport, plus a 100-yuan bill) to the ticket booth at Hongqiao station. You'll get a ticket, some change and your passport back.