Who do I contact with a question about the ESTA?
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According to the US Embassy in Austria:
Visa Waiver Program travelers with inquiries about their ESTA registration can first visit the U.S. Department of Homeland Security/Customs and Border Patrol (DHS/CBP) info center at: http://www.cbp.gov/travel/international-visitors/esta. Should a person need further information after consulting the website, one may call the ESTA Help Line at +1-202-344-3710 Monday-Friday 0800-1600 Eastern Time (local time: 02:00 pm to 10:00 pm).
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