Can I reschedule a Turkish Airline ticket without paying the "call center price"?

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I ended up visiting a physical Turkish Airlines ticketing office and I got a better price than what I was offered on the phone. This might have been pure chance though since every call I made over the week brought up wildly different prices and availability, up to a 1200€ difference per person.

The frustrating part was that some options offered by the website were not immediately visible to the operators (also in the office). Some just said "can't see it", some said "can't book it". At the office I had to tell them each exact flight I wanted (different route/stops) and after nearly an hour of "checking availability" I was able to pay and get out.

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