What is the typical booking.com compensation policy in case accomodation was cancelled by host?
score:3
is this a typical booking.com compensation policy?
Booking.com doesn't cover this case in their customer facing Terms & Conditions. Their partner rules put it squarely on the accommodation. See links below. As typical with third party bookings, you end up with two set of terms and conditions which are often in conflict: Booking will say "it's the hotels problem" and the hotel will say "it's Bookings problem".
I personally found these things to be negotiable. I had a booking (not Booking.com but similar) cancelled last minute and was offered a small-ish voucher with very restrictive conditions. I let them know that this was not acceptable and they actually provided a much better voucher as a result.
Upvote:1
To report about the result.
I've finally booked a different apartment right on booking.com that was ~60% more expensive than the initial booking (so much for the last-minute booking). After a lot of negotiations with booking.com support¹, they agreed to refund only 15% of the initial booking price, that is, about 1/4 of the price difference.
¹ The negotiations were not only about price. The support required me to provide the invoice for the cash payment for the substitute accommodation (despite it being booked via booking.com too), while the owner of the substitute accommodation was saying that he does not issue invoices, and I was trying to make them sort this out without my involvement. Finally either the owner send something to the support, or the support decided to go without an invoice, I do not know.
Next time I will think twice before booking something via booking.com :(
More post
- 📝 Is it advised to go travel?
- 📝 Traveling from Germany to Austria without a passport at hand, with Blue card - plastic card "Aufenthaltstitel" but also says Pass(Ersatz)
- 📝 Is a residency permit for non-EU nationals a valid travel document in Portugal?
- 📝 ESTA application parents’ names
- 📝 Am I allowed to travel to Russia without a visa?
- 📝 Could an incorrectly and incompletely filled-out migration card pose a problem on exit?
- 📝 Do I have to claim and re-check in my baggage in international transit when travelling with the same air line?
- 📝 What are the metro prices in Singapore
- 📝 Applying for a Schengen while having another used Schengen visa
- 📝 How to judge a budget hotel's safety standards?
- 📝 Will I still be charged a cancellation fee from a hotel if I've already paid for my night in full?
- 📝 Where's this verdant ridge?
- 📝 Visa necessary (German citizens) for visits to London after Brexit in 2021?
- 📝 Drink driving ban in the UK applying for a Russian visa
- 📝 Visiting Visa for Canada
- 📝 Preparing money for a visit in Dubai
- 📝 For how long can one leave one's car parked in San Diego Old Town's free parking lots?
- 📝 Transfer from LGA to JFK with a stop in Manhattan
- 📝 Visa requirement at KLIA2 as a transit point with separate PNR
- 📝 For a Standard Visitor visa, what documentation can I submit as proof of accommodation if I am staying at a friend's house?
- 📝 Problem on overstay regarding the new law that would start on the 12th of August in Thailand
- 📝 spaces removed from last name after buying a ticket from third party
- 📝 Do we still need PCR test / covid vax for travel to .... (AKA - how up-to-date is travel info)?
- 📝 Passport queue length in UK in relation to arrival method
- 📝 Does a Fijian need a transit visa for layover in Dubai?
- 📝 Are National Rail tickets the same price as TFL Oyster for the same route?
- 📝 Air Travel within the US
- 📝 Which fare rules apply for the return flight?
- 📝 travel from Gothenburg C to Copenhagen airport (CPH)
- 📝 U.S. to U.K. visa application
Source: stackoverflow.com
Search Posts
Related post
- 📝 What is the typical booking.com compensation policy in case accomodation was cancelled by host?
- 📝 What happens if booking.com doesn't have your credit card and the booking was cancelled?
- 📝 What was the reason for the refusal of my wife's and my request to get a USA visit visa?
- 📝 Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?
- 📝 Who to blame or what to do in case things go wrong with a booking through Airbnb?
- 📝 What does the expression 'Prepayment' mean in hotel booking terms?
- 📝 My girlfriend was a refused a visa to visit me in the UK. What now?
- 📝 What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?
- 📝 Via Rail Canada: What are the different booking classes?
- 📝 What was the tower seen in stage 3 of Tour de France on Corsica?
- 📝 What are the options for booking short-stay accommodation between London and Newcastle at very short notice?
- 📝 Can you ask for a compensation if the delay was due to the de-icing process?
- 📝 What are the options when my UAE visa was issued one day short of intended trip duration?
- 📝 What are the pros and cons of booking flight tickets from Hotwire or Travelocity?
- 📝 What is the policy on carrying liquor in transit through Germany?
- 📝 My passport was detached from the front cover but all the pages are intact. what shall i do?
- 📝 Booked a trip on Kiwi: one of the flights was cancelled, alternatives don't fit me. What are my rights?
- 📝 What is the maximum occupancy of a typical budget airline given 2m social distancing?
- 📝 What is the best/safest way to bring a case of wine from Italy to the US?
- 📝 When booking flights/holidays through sites like Expedia, what does the email say?
- 📝 What country of residence should I put in the Incoming Passenger Card if I have moved countries after my Australian visa was granted?
- 📝 I was denied entry in the US 7 years ago for violating the terms of the Visa Waiver Program. I want to go back as a tourist. What should I do?
- 📝 What happens if the person who used the Wizz credits on a booking can’t take the flight?
- 📝 What happens to Expedia Pay later non-refundable booking in case of no show?
- 📝 What is the most comprehensive website for booking parking spots in Munich/Bavaria?
- 📝 What is the visa policy of Vietnam for Indian citizens?
- 📝 What would be the case if we overstay in UAE 96 hours transit visa?
- 📝 Compensation in the EU after a delayed flight - In what time frame should compensation be issues?
- 📝 Compensation in case of delay from the EU via Turkish Airlines
- 📝 What are the top three healthiest drink options on a typical US flight?