No Re-reroute Option - What can be done?
Upvote:9
To answer the question, I'm afraid your rights as a passenger are exactly what has been proposed to you: you can accept the refund or the proposed new itinerary. The fact that the itinerary is impossible for you because you cannot enter Japan is unfortunate, but the airline will argue that this is not their problem.
In normal times, airlines would work with you to find alternatives that work for you. Unfortunately, flight capacity to/from Japan has been drastically cut and many typical transit options (NRT to HND etc) are not possible without a visa, so the airline's options in Japan are genuinely limited. Endorsing onto a carrier in a different alliance (here Singapore Airlines) is also not going to work.
JAL flies to Bangkok and Singapore as well, would these been options? It's easy to connect from both to KUL, by separate ticket if necessary, since passing through Immigration is not an issue for most passport holders. Their new subsidiary Zipair also flies NRT-SIN, although I'm not sure of you can interline bags to them.
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