How can a traveler challenge the "minimum airport connection time"?
score:7
The airline has made a deliberate choice to offer this connection by lowering the minimum connect time below what the airport recommends.
The standard time set by the airport is thirty minutes.
STANDARD.D/D...D/I...I/D...I/I.
ONLINE .30 .30 .30 .30
OFFLINE .30 .30 .30 .30
(D = domestic, I = international, ONLINE = connecting to the same airline, OFFLINE = connecting between two different carriers.) Before anyone asks, intra-Schengen counts as international for this purpose unless it is really a domestic flight in the same country.
The airline is allowed to create exceptions to the standard times. Filtering the exceptions table by OS-OS (Austrian to Austrian) and international-domestic, we get the following rules.
OS-OS ID .50 FLT 9772 - FLT 3527
OS-OS ID .50 ALL - FLT 3501
OS-OS ID .45 FLT 1 - 3499 - FLT 8721 - 8800
OS-OS ID .45 FLT 1 - 3499 - FLT 8831 - 8920
OS-OS ID .45 FLT 7071 - 7080 - FLT 1 - 9999
OS-OS ID .45 FLT 8721 - 8800 - FLT 1 - 3499
OS-OS ID .45 FLT 8831 - 8920 - FLT 1 - 3499
OS-OS ID 1.00 ALL - FLT 3500 - 3999
OS-OS ID .30 ALL - FLT 7001 - 7070
OS-OS ID .30 ALL - FLT 7081 - 8100
OS-OS ID .30 ALL - FLT 8121 - 9000
OS-OS ID .30 FLT 7001 - 7070 - ALL
OS-OS ID .30 FLT 7081 - 8100 - ALL
OS-OS ID .45 FLT 8101 - 8120 - ALL
OS-OS ID .30 FLT 8121 - 9000 - ALL
OS-OS ID .25
You can see that most services actually seem to fall through to the .25 (25 minute) rule, which is pretty surprising for a generic international-domestic rule.
Looking at the timetable it looks like OTP-VIE services are given a flight number in the OS 700-799 range; VIE-SZG services are given a number in the OS 900-999 range, so they are indeed caught by the 25 minute rule.
You can try complaining to Austrian, but I suspect they made a deliberate commercial decision to tolerate the risk. It presumably costs them money every day, so I would hope they already know about it.
Upvote:11
Really, there isn't. It's the airline's responsibility to make things right if you miss the connection, so whatever they declare to be a legal connection time is up to them.
However, you, as a consumer, have the right to choose. I'd strongly suggest that you book flights with much more relaxed connection times - they should be readily available.
The only real risk would fall if your flights are rescheduled, in which case you could end up with a tight connection time again. If you do, I'd suggest calling the airline and requesting them to book you something with a relaxed time again, citing your original booking. I've had success with this in the opposite direction, where Air Canada rescheduled us from a reasonable connection to a very long one, and was willing to route us out of a different but nearby airport to get a more reasonable connection time, at my request, without any extra charges.
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