My girlfriend was refused a tourist visa

Upvote:14

Based on what you write, it sure sounds like your girlfriend got someone else's refusal letter (or the text of someone else's refusal letter was somehow erroneously copied into hers). Such clerical errors do unfortunately happen, but UKVI will absolutely want to correct that when it's brought to their attention, so just cooperate in providing the identifying information they're asking for.

The "no right to appeal or administrative review" is not really pertinent for this situation. That means that once a decision has been made on her application she can't challenge that decision. However in this case the decision she got was not made on her application -- or if such a decision was made, that's not the decision that was communicated to her. She does have a right to get her application decided, and to get to know the results of that decision.

Your communication with UKVI will probably go most smoothly if you adopt an attitude of "somehow we got sent a decision from a different case, and here is why we think it's from a different case" rather than "they refused her visa on completely fabricated grounds, shock and outrage!"

Unfortunately it is probably most likely that the ECO did consider her application and did intend to refuse it, but something just went awry in writing it down. In that case all you'll get out of the exercise is to have the right refusal letter instead of a wrong one. But this is just a guess, and you won't know for sure until you get the right decision.

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