Upvote:2
Is there anything I can do ?
I would ...
Collect evidence. Write down exactly each occasion when I contacted them (phone email etc), the date and time, who I spoke to and what I said and what they said. Be factual and brief - leave aside my feelings, dont include my interpretation, dont comment on the facts.
Think carefully about what I want out of this - a refund? Don't overcomplicate.
Write to the agent by recorded delivery, keeping a copy of the letter. The letter would set out the facts in a few lines and state what I want them to do and when I want it done (e.g. refund specified amount by specified date 2 weeks away). List what I intend to do if they do not respond or if their response is unsatisfactory:
I would make the letter factual, calm and avoid threatening or insulting language.
Upvote:3
Is there anything I can do ?
These days you can easily book everything online yourself. A travel agent often just adds cost and complexity, so I would only use one if I have travel needs that require extra skills.
Sorry, I think the best you can do here is to treat it as a learning experience for your next trip.