Reach Delta corporate customer care on the phone
Upvote:2
Your best bet is to put it in writing, which makes it more likely your complaint will reach someone authorized to offer compensation. Write a succinct and clear letter where you explain what happened and request compensation. Include all the necessary details, including your confirmation number and any case or reference number from your previous correspondence with them, but don't ramble on.
Then send your letter to Delta's contacts. You can do that online through their feedback/complaint form (click "Feedback & Complaints" on that page, though you may have already done that if I'm understanding your previous question correctly), by postal mail to their customer care office, or simply email the responsible executive's office (SVP Reservation Sales and Customer Care), and your letter will get forwarded on to the right place.
Maybe they stick with their initial offer of frequent flyer miles or maybe they offer a bit more like a credit toward a future flight. Airlines, for a variety of reasons, are often loathe to give any kind of refund in response to customer complaints like these, so asking for a travel credit may make more sense.
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