Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?
score:10
Accepted answer
'I'm a programmer...'
International airline ticketing systems are huge, complex systems requiring interaction with the public, the staff, and other huge complex ticketing systems. Ensuring an accurate and timely flow of information through such a structure is no mean feat.
These systems were built for an environment where most flights departed on or fairly close to schedued time. In a matter of weeks the world has gone from that to an environment where most flights are now cancelled.
Your 'simple "if"' may not be simple at all, but assuming the change was to be made, the process of approval, development, testing, staging and deployment could easily take weeks. There simply hasn't been time for such development to take place, even assuming that the developers consider that it's worthwhile.
I suggest that with the chaos currently reigning in the air travel industry, receiving an email with directions to the airport has been considered unimportant.
Airlines have bigger fish to fry.
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Source: stackoverflow.com
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