Filing consumer protection complaint about Swiss Air
Upvote:5
UPDATE (2021/05/19): For all of my cancelled flights (over 100) I have - based on my choice - either received full reimburs*m*nt or was able to re-book into the future. The refunds office is pretty much back on track again to quickly refund your cancelled flights. Top notch service by Swiss!
ORIGINAL REPLY:
Being a HON Circle member, I can tell you first-hand that out of my already 80+ cancelled flights since March 19, 2020 at the time of this writing, not a single leg of the ones I did not post-pone has been refunded.
The reason you are waiting: for the first couple of months the refund office was closed down due to Covid-19. They have only recently begun to process the huge backlog of refunds and are ramping up as quickly as possible.
Plea for more information: you didn't specify your fare class, origin, destination, date of purchase, origin of purchase (LX site, third-party vendor), method of purchase, etc. Therefore, it's difficult to gauge which process your refund will take.
Answering your question: complaints can be initiated through here: https://www.swiss.com/ch/EN/customer-support/complaints-and-compliments. It will go to even a larger queue of pending requests than your refund inquiry. Once you share more information, maybe there is another way.
Two options for you going forward:
- Patience on your side given what you have just learned.
- Complain (does not speed up the other queue given these challenging times)
More post
- 📝 On United's PQD Requirement for Non-US Denizens
- 📝 Last minute Alhambra tickets in Granada
- 📝 My place of birth does not match my passport
- 📝 Can I visit UK for a couple of days on a national visa for Poland?
- 📝 UK General visa inquiry
- 📝 Are there any shower facilities at Amsterdam Centraal station?
- 📝 Non-EU citizen, student in Spain holding a residence permit. Do I need a UK visa?
- 📝 Can Indian Nationals get on arrival visitor visas in Saudi Arabia and Bahrain?
- 📝 Does the sufficiency of an ID-card for travelling abroad depend on the airline?
- 📝 Entering Jordan from Israel: visa on separate paper instead of passport stamp?
- 📝 How much i need in order to be granted the Schengen visa?
- 📝 Scenic sight-seeing locations in and around Gurgaon?
- 📝 Schengen Visa: Young, unmarried, and self-employed—how do I get a tourist visa with such a profile?
- 📝 Will my "online chip & pin" Visa card work at Swedish ticket machines?
- 📝 Late night taxis at the Rosslyn (Virginia) Station
- 📝 US tourist / visitor visa for child (4yrs)
- 📝 Where should I have two consecutive empty pages when applying for a Schengen visa?
- 📝 From Myanmar or India to Europe overland
- 📝 Sweets as gifts in lands untouched by modern dentistry
- 📝 What are the requirements needed to visit the UK for 2 weeks?
- 📝 What are the consequences of the State of Emergency in France for sports-related tourists?
- 📝 Renew Schengen visa Issued from Greece without visiting the consulate in person?
- 📝 Are children's toy guns allowed on a British Airways flight as carry-on?
- 📝 90/180 rule for the spouse of an EEA citizen
- 📝 What is a well-established, reputable day-trip tour company in Reykjavik?
- 📝 Buying Mozart balls at a decent price in Vienna
- 📝 Travelling to EU on Belarus or British passports and Polish permanent residence permit
- 📝 How do you make sure that yor medication is legal to travel with?
- 📝 Taking medications on plane
- 📝 curious about how CLEAR works
Source: stackoverflow.com
Search Posts
Related post
- 📝 Filing consumer protection complaint about Swiss Air
- 📝 How strict is Air Berlin about dimensions of personal items such as soft backpacks?
- 📝 How often are French air protection zones (ZPA) in effect?
- 📝 Is 3 hours enough for a connection Swiss to Air Canada at London-Heathrow?
- 📝 Can I travel with injections that need to be kept cool on a Swiss International Air Lines flight?
- 📝 Does the EU have rules about air ticket refunds in case of visa refusal?
- 📝 What consumer protections exist for air travelers in India?
- 📝 Seat booking fee on Lufthansa / Swiss air
- 📝 Any sure information about Air France free allowed baggage
- 📝 What should I do about being issued the wrong fiji visa?
- 📝 Location of Air France's lounges in Paris Charles de Gaulle Airport, France?
- 📝 Why did Cebu Pacific Air weigh me?
- 📝 What is the Difference Between Air Conditioning and Climate Control?
- 📝 Question about Non-Schengen to Schengen passport validity
- 📝 Luggage in multi-connection intercontinental air travel
- 📝 Air travel with a Samsung Note 3 (in relation to new Note 7 DOT warning)
- 📝 Storing luggage in Casablanca for about 10 days
- 📝 When does Allegiant Air add flights?
- 📝 Traveling Swiss Rail with a Eurail pass — is there still a need to purchase supplements to travel from Disentis/Mustér to Andermatt?
- 📝 Where are the screens for the Prestige class bassinet seats on Korean Air Boeing 777-300ER?
- 📝 What will happen if a German citizen, Swiss resident, cannot present ID when entering Switzerland from Italy?
- 📝 Where in Switzerland can I exchange Nepalese Rupee into Swiss Francs?
- 📝 What documents are needed to travel by air from Nepal to India?
- 📝 Air travel while pregnant
- 📝 Should I pre-book train tickets in Switzerland with the Swiss travel pass?
- 📝 In the Vienna-Bucharest train, info about border crossings, paying for snacks and sleeping car amenities
- 📝 Am I due any compensation for a 30-hour delay of an Air India flight?
- 📝 Bluetooth Headset - Do I have anything to worry about if I don't use it during the flight?
- 📝 Air Serbia denied return flight after not taking outbound one
- 📝 A few questions about transfering from domestic to international in Novosibirsk, Russia