Upvote:0
From the comments:
I contacted the CBP with a similar question and I was told I just keep watching the TTP dashboard - they won't give any extra detail.
It could be there are some issues with your application. It is normal for them to take this long. This news article says to renew as early as possible as this is recently common to have such a long wait.
Upvote:3
The CBP still has a big pile of applications from the shutdown, so the long wait might still be expected. As long as you have applied for the renewal, you can still use Global Entry for 6 months after the expiration date:
If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 6 months after your membership expiration date, if your renewal does not get processed in time.
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/frequently-asked-questions