Australian visa -Global processing time is exceeded but no response from consultate?

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Note that there aren't any max processing times listed on the Home Affairs website. The way times are stated is:

75% of applications processed within X days
90% of applications processed within Y days

Those values are indicative only and are not a guarantee. By definition 10% of all applications take longer.

Did your friend apply online? If so you can check his immi account for any updates or requests for more information or documents.

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