How to get a refund from United Airlines?

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Accepted answer

You want "E-Ticket Refund" in the form. Unless you did something special to convert the ticket, your ticket was an E-Ticket.

It's this way because the old-style paper ticket is a negotiable document, so the only way to refund those is to hand them over at a counter or mail it in. Admittedly, they should put "Ticket Refund (E-Tickets only)" or something like that.

I would submit all the information and state that you want a full refund of the ticket and ancillaries due to a delay and misconnect. No point in making a big fuss or blaming connect times before giving them a chance to respond and follow their own policies.

Upvote:5

Contact United Customer Relations. They'd prefer you use the contact form, but you can email [email protected] too. Christopher Elliott has additional contacts for United and suggestions to reach a resolution of common travel problems, but you should go through the normal contact process before trying to write any executives.

Lay out everything in a polite, concise letter. I would be prepared to explain specifically why the delay was entirely their fault, as they are likely to blame weather or other circumstances outside of their control unless there's something obvious like a maintenance delay.

I'd also review their Contract of Carriage so you understand what rules apply to this situation.

Purchases of miles are strictly non-refundable, so I wouldn't spend much energy arguing that you're entitled to a cash refund for the money you spent on the miles.

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