No confirmation email from Ryanair - how to get a response?
score:9
I now called Ryanair's telephone support for Germany (+49 900 116 0500, 0.62 EUR / minute). To find my booking, I had to specify my email address, my postal address, and flight data. Support said that, possibly due to a technical glitch, my email address is missing in their system. They then entered the email address, and soon after I received my booking confirmation.
Fortunately, the call only took three minutes or so, and thus was not too expensive. I can live with that.
Upvote:7
Over the past year, one of the most effective response methods I've found is to tweet the company's twitter account. Many big companies and certainly several airlines have social media monitoring set up now, and will try to 'take it offline' to prevent public airings of discontent on twitter (no company wants to risk their name trending for a bad reason).
In this case, RyanAir's official twitter account is "Ryanair". I'd suggest tweeting them saying that you paid to change your flight, but that it's not showing up, and see if you get a response that way.
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