How can you reach Amadeus on behalf of American Airlines?
score:6
American Airlines uses Sabre for its internal PNRs. Their PNR references are six letter codes with no numbers. They are not related to the Amadeus PNR locators.
What I would do is examine the Amadeus PNR with either Check My Trip or My Flights, by inputting the six digit PNR that Amadeus provided you. Annoyingly, these both now require registration. I prefer My Flights myself but that is up to you.
This should reveal the other record locators, including the Sabre PNR locator. Check My Trip shows it on the detail tab hidden away underneath the sector in question.
If you do not see this, call BA again and ask for the Sabre locator.
With this locator you can return to American Airlines, either the website or by phone, and exercise your right to cancel the ticket (if you have one).
Alternatively, AA should in theory be able to find your record locator with just your name and knowledge of one of the scheduled flights you are confirmed on. I am surprised they did not offer to do this---perhaps it is a privacy thing.
mail3.amadeus.net is a genuine email server used by Amadeus, but not (to my knowledge) by American Airlines. When the BA ticket desk in Amsterdam prepares itineraries for me, updates on the reservation (prior to ticketing) come from an address on that server. I would suspect the "from American Airlines" spoofing is there to reassure customers.
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