May I get a refund for a flight cancelled because of COVID-19?

score:4

Under EU rules you always get a refund. The extraordinary circumstances only mean that they don't have to pay any additional compensation. So far for the legal side.

Their homepage does only offer vouchers, though. The reason is likely that they want to hold on to the cash - espececially since they are not selling any new tickets right now.

Scenario one is that they do it because they aren't customer-friendly and they assume that only a fraction of the passengers will fight for their money. Scenario two is that they don't have the money to refund everyone and don't want to go bust.

My guess is that they are likely to fight any claim for monetary refunds. Basically your options are to take the voucher (hoping they will still be around when you want to use it), or to fight for a refund.

averell 3938

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May I get a refund for a flight cancelled because of COVID-19?

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