How to avoid duplicate charges for bags included in the base ticket?
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Accepted answer
In the end, I was able to get a refund.
Here is the timeline:
- 2023-03-13: Checked in and was forced to pay for the bags.
- 2023-03-15: Sent copy of the bag charge receipt to the agency.
- 2023-03-18: First message from the agency's special services team. They have contacted United, but received no response for many weeks. They continued to provide weekly updates stating this.
- 2023-05-10: United replied stating that "We've verified that you didn't meet all conditions for a baggage waiver", thus rejecting the refund request.
- 2023-05-17: Agency contacted Turkish Airlines. Once again, there was no response for a while, but the agency continued to provide periodic updates.
- 2023-05-28: Agency replied stating they received a reply from United. (I'm guessing Turkish Airlines sent them back to United, same as what happened to me last year.) The message states that United's "Refunds Department has made a one-time exception and processed a refund".
- 2023-05-30: I received the refund to my card.
Although I have closure, unfortunately it is not clear whose fault this problem was (United performed the refund without admitting any fault) or how to avoid this in the future. My only advice would be to book with a good agency that will fight with the airlines on your behalf.
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